Terms & Conditions

Thank you for choosing Hawego Foods And Spices. Before making a purchase, please take a moment to review our Terms & Conditions. By using our website and placing an order, you agree to comply with these terms.

1. Ordering and Payment

To place an order, simply add the desired items to your cart and proceed to checkout. We accept various payment methods, including credit/debit cards and online payment platforms. All payments are processed securely to protect your personal information.

2. Shipping and Delivery

Once your order is confirmed, our team will dispatch the items to your address within 5-7 working days. We appreciate your patience during this period. If the items are available in our fresh batch, we will strive to dispatch them within 1-2 days. Please note that delivery times may vary depending on your location.

3. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not happy with an item, you may request a return within 24 hours of receiving it. To be eligible for a return, the item must be in the same condition as when you received it, unused, with tags, and in its original packaging. Please contact us at info@hawegofoods.com to initiate the return process.

Once we receive and inspect the returned item, we will notify you of the refund status. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

4. Damages and Issues

Upon receiving your order, please inspect the items carefully. If you notice any defects, damages, or if you receive the wrong item, please contact us immediately. We will evaluate the issue and make it right.

5. Exceptions

While we strive to provide the best service possible, there are certain items that cannot be returned for safety and hygiene reasons. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. Additionally, sale items and gift cards are non-returnable.

By placing an order with Hawego Foods And Spices, you acknowledge and agree to these Terms & Conditions. If you have any questions or concerns, please contact us at info@hawegofoods.com.